Returns/Refunds Policy
At Aussie Supplements, product integrity and safety are our top priorities.
Because our products are classified as research materials, we maintain a strict no returns or refunds policy once an order has been shipped.
⚗️ Research-Use Only
All products sold are intended strictly for laboratory research purposes and are not for human consumption.
To maintain product purity and ensure compliance with handling standards, we cannot accept returns, even if items remain sealed or unused.
📦 All Sales Are Final
- Once payment has been processed and your order dispatched, the sale is final.
- We do not offer refunds or exchanges due to the sensitive nature of our products.
- This policy applies to all peptides, supplements, and research materials sold through our website.
✅ Damaged or Incorrect Orders
We take quality control seriously and carefully inspect all orders before shipment.
However, if you receive:
- The wrong item, or
- An item that was damaged during delivery,
please contact us within 48 hours of receiving your order at
📧 aussiesupplementss@gmail.com
Include your order number and a clear photo of the product or packaging.
Our team will review your case and provide the necessary solution.
⚠️ Responsibility After Delivery
Once your parcel has been delivered to the address provided, Aussie Supplements is not liable for:
- Lost, stolen, or uncollected parcels
- Improper storage or handling after delivery
- Research outcomes or usage beyond the intended laboratory purpose
🇦🇺 Our Commitment
We’re proudly Australian-owned and committed to providing:
- Consistent, high-purity research materials
- Transparent and professional customer service
- Secure and traceable shipping throughout Australia
Your satisfaction matters — and while refunds aren’t possible due to regulatory handling requirements, we’ll always ensure your order arrives safely and as described.